Frequently Asked Questions
Everything you need to know about creating your dream home with Aera.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our white-glove service and typically arrive within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Aera ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most decor items. Products must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
Yes, sustainability is at our core. All Aera wooden furniture is crafted from FSC-certified timber and finished with non-toxic, eco-friendly stains.
Can I track my order in real-time?
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to our live tracking portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger furniture purchases.